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PayPal label printing issue resolution

We’re pleased to inform you that the issues with shipping label printing on the PayPal platform should now be resolved. The buyer’s phone number should now be automatically added to their address on all shipping labels, in compliance with Canada Post’s international shipping policies.

If you do notice that a buyer’s phone number is not included on any label, please edit the address to include a phone number. You can find your buyer’s phone number by viewing the Sales Record for the transaction, or by contacting the buyer.

Thank you for your patience.

eBay Canada

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