Filed in: System Announcements

ISSUES WITH LABEL PRINTING ON US & INTERNATIONAL SHIPMENTS

The eBay Canada team is aware of issues with shipping label printing on the PayPal platform: Labels for shipments to the United States or other International destinations are not printing without the inclusion of a buyer phone number in the address details.

We are currently working with PayPal to resolve this issue. In the interim, please ensure that you edit the buyer address to include a phone number prior to printing labels. You can find your buyer’s phone number by viewing the Sales Record for the transaction, or by contacting the buyer. Please also ensure that you are using the default label printing view in PayPal, rather than the “classic” view, as the classic view appears to be triggering errors.

Thank you for your patience.

Regards,

eBay Canada

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